Switch Technologies Inc.
Level 3 Network / Server / Google Workspace Support Technician
Full Time • Valley Stream
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Health insurance
- Paid time off
We are seeking a Tier 3 Support Technician to join our team!
Job Description:
Provide support for high level systems and manages lower level technicians. Identifies, researches, and resolves technical problems in various IT environments. Interfaces with end users and provides first level management for other employees. Employee will be expected to manage wireless and wired networks as well as server/desktop environments.
Required Skills:
- Must be fluent with Windows desktop/server environments, VMWare virtualization, Microsoft 365 Cloud, and Google Workspace
- Experience with Active Directory, GPO's, DNS, DHCP and backup services
- Good understanding of the physical aspects of networking is needed to troubleshoot end user connectivity issues
- Need to know how to design/create/distribute images to desktop computers
- Familiarity with next generation AV and Managed Detection & Response
- Partly relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions typically require exercising independent judgment
- Must be able to maintain proper work guidelines and company procedure when not under immediate supervision
Qualifications:
At least 3 YRs working as a Tier 3 level technician is required; K-12 experience is a plus
Ability to communicate with Administrators, Teachers, Students, Staff, and Parents
Great organizational skills and ability to multi-task in a fast-paced environment
Strong troubleshooting, critical thinking, and documentation skills
Positive and professional demeanor
Preferred applicants will be ambitious, enthusiastic, outgoing, and punctual
Experience with Microsoft 365, Barracuda Products / Services, G-Suite, VMWare, Dell Group Manager, familiarity with Windows OS, Microsoft Solutions, and Smart Notebook
Applicant must have a car to commute to different client sites as needed
Compensation: $75,000.00 - $90,000.00 per year
Careers
Our employees are the heart and soul of our company. Switch Technologies does its best to support each member and the roles they fulfill to make them highly effective. Their achievements contribute directly to the success of the company. We support our employees with direct access to escalation managers and provide them with avenues for growth.
What We Are Built On
Switch Technologies is built on Trust, Integrity, and Dependability. The company is fair and maintains realistic expectations for their employees while cultivating a symbiotic relationship for growth. A shared vision in customer success and team building is at the foundation of every department.
Trust
Trust is the foundation of our company, and we work hard every day to earn and maintain the trust of our customers.
Accountability
We hold ourselves accountable for delivering on our promises, taking ownership of our mistakes and making things right.
Integrity
We are committed to operating with honesty, transparency, and ethical principles in all aspects of our business.
Customer Focus
Our customers are at the center of everything we do, and we strive to deliver products and services that meet and exceed their expectations.
Why Us
Join our team and grow your career with a company that values innovation, collaboration, and personal development. An IT technician can make his mark at Switch Technologies by: providing excellent customer service, taking initiative to develop technical knowledge, staying up to date with the latest industry trends and technologies. The tech should also striving to increase efficiency and reliability by automating processes implement best practices be proactive in developing relationships with customers and partners to build trust establish a positive reputation.
(if you already have a resume on Indeed)