Switch Technologies Inc.
Mitel Phone Support Technician
Full Time • Mamaroneck
Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- 401(k) with company match
- PTO & Holidays
- Ongoing training and certification reimbursement.
- Health Insurance
- Career Growth Opportunities
Job Summary
We are seeking a skilled Phone Support Technician with Mitel certification and a strong understanding of networking to join our team and provide high-quality technical support for our clients.
The Phone Support Technician will troubleshoot, configure, and support Mitel phone systems while leveraging expertise to resolve complex issues. This role requires proficiency in Mitel PBX systems, VoIP technologies, and network infrastructure, combined with a customer-centric approach to deliver outstanding support.
The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
The Phone Support Technician will troubleshoot, configure, and support Mitel phone systems while leveraging expertise to resolve complex issues. This role requires proficiency in Mitel PBX systems, VoIP technologies, and network infrastructure, combined with a customer-centric approach to deliver outstanding support.
The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
Responsibilities
- Provide phone-based technical support for Mitel phone systems, troubleshooting hardware, software, and network-related issues.
- Configure and maintain Mitel PBX systems, including MiVoice Business, MiVoice Office, and MiCollab platforms.
- Diagnose and resolve networking issues impacting telephony performance.
- Support VoIP, SIP trunks, and integrations with network infrastructure.
- Assist clients with system upgrades, feature setups, and user training.
- Document support cases, resolutions, and interactions in the customers CRM system.
- Stay current on Mitel products, networking trends, and industry best practices.
Qualifications
- Mitel Certification (e.g., Mitel Certified Technician, Mitel MiVoice Business, or equivalent).
- Minimum of 3 years of experience in phone system support or telecommunications.
- Hands-on experience with Mitel PBX systems, VoIP protocols, and SIP technologies.
- Strong understanding of networking concepts, including TCP/IP, VLANs, QoS, DNS, DHCP
- Strong troubleshooting and analytical skills for both telephony and network-related issues.
- Ability to work well as part of a team
- Strong written and verbal communication skills
- Additional certifications (e.g., CompTIA Network+, CCNA) are highly desirable.
Compensation: $64,000.00 - $74,000.00 per year
Careers
Our employees are the heart and soul of our company. Switch Technologies does its best to support each member and the roles they fulfill to make them highly effective. Their achievements contribute directly to the success of the company. We support our employees with direct access to escalation managers and provide them with avenues for growth.
What We Are Built On
Switch Technologies is built on Trust, Integrity, and Dependability. The company is fair and maintains realistic expectations for their employees while cultivating a symbiotic relationship for growth. A shared vision in customer success and team building is at the foundation of every department.
Trust
Trust is the foundation of our company, and we work hard every day to earn and maintain the trust of our customers.
Accountability
We hold ourselves accountable for delivering on our promises, taking ownership of our mistakes and making things right.
Integrity
We are committed to operating with honesty, transparency, and ethical principles in all aspects of our business.
Customer Focus
Our customers are at the center of everything we do, and we strive to deliver products and services that meet and exceed their expectations.
Why Us
Join our team and grow your career with a company that values innovation, collaboration, and personal development. An IT technician can make his mark at Switch Technologies by: providing excellent customer service, taking initiative to develop technical knowledge, staying up to date with the latest industry trends and technologies. The tech should also striving to increase efficiency and reliability by automating processes implement best practices be proactive in developing relationships with customers and partners to build trust establish a positive reputation.
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